Pharmacy Software Support: 5 Tips from Customer Success Experts

 

It’s a typical Monday. You’re at the front of the store, trying to stress the importance to the very sweet Mrs. Carter of picking up her maintenance meds on time, and your clerk has a line out the door. Your tech is in the back filling the prescriptions of the growing queue in your pharmacy waiting area when you hear, “uhhh… This thing isn’t working.”

You turn to find her opening and closing the paper tray on the printer. Excusing yourself from the front, you join her and begin mashing all the buttons on your printer repeatedly. Nothing happens. You pick up the phone…