Independent pharmacists nationwide are being gouged by steep DIR fees. Oftentimes making less on the prescription after claw backs than they paid for the medication. South of an act of Congress, which is happening in some states, your only defense is completing interactions that can boost your star measures. However, not every pharmacy has the resources it takes to focus heavily on clinical.
This need has given rise to services and tools designed to make clinical pharmacy integrated and streamlined with the pharmacy workflow. Here are 5 of the most helpful technology tools for clinical pharmacy.
Adherence Monitor and Batch Processing Tools:
Since adherence greatly affects star measures, many pharmacy software vendors have stepped up their development on these features, creating simpler ways to identify patients through flexible reporting and more robust features for setting up sync dates and batch filling patients.
Integrations with companies like Mirixa and OutcomesMTM allow pharmacists to complete MTM opportunities, such as CMRs. Your pharmacy software company should make this streamlined through single sign-on capabilities, eliminating excess steps from the process.
Through integrations with companies like Updox, pharmacies can now send and receive texts from patients through their pharmacy software. This streamlines communication, allowing the pharmacist to let a patient know they’ll need to be counselled on their prescription, ask them if they're interested in syncing their medications, or pass along other important information.
AI, or artificial intelligence is making its appearance in the healthcare industry in the form of digital appointment reminders and web-based chat robots. Whenever Siri or Alexa reminds patients to take their medications or to call in a refill, they’re helping to improve their clinical outcomes.
Working with third party companies, pharmacies can now set up their own AI, in the form of chat robots, to field some FAQs, submit refill requests, and remind patients of refill times. The process is time consuming and requires careful planning, but having an intelligent program fielding some of the simpler interactions between you and your patients can really streamline your processes.
Clinical Care Portal:
The only thing that could be better than having an artificial program handle a simple clinical interaction on your behalf, is having a live highly-trained clinician handle all aspects of a clinical interaction on your behalf. Then, later, receiving a share of the reimbursement on that interaction.
Independent pharmacist on the Computer-Rx platform have new clinical tool at their fingertips in the Clinical 360 portal. Clinical 360 is a fully integrated clinical platform, designed to bring all clinical opportunities together in one place. The portal can be accessed through multiple screens in their management program, WinRx, and they are notified of new clinical opportunities through in-workflow alerts.
The Clinical 360 portal has "do it for me" options on select clinical interactions that can be completed on behalf of the pharmacy by Computer-Rx’s exclusive clinical care team, powered by EMS. There’s nothing more streamlined than having a time-consuming process done in the time it takes to click a button.
Whether you've been doing clinical for years or you're just starting, these tools can help support and supplement your pharmacy's efforts and boost outcomes.